Setting up, moving your stock list across, a payment that did not land, or a question before you pay — ring or write, and you will get an answer from somebody who knows the system rather than a ticket number.
Fastest for anything urgent — a till that will not open, or money that has not arrived.
Call now WhatsAppBest for anything with a list or a screenshot attached — a product file to import, or a report that looks wrong.
Write an emailMonday to Saturday, 8am to 7pm
Outside those hours, leave a message or send an email and it is picked up first thing. Anything that stops a shop selling is treated as urgent whenever it arrives.
KES 200 a month. Sign in and open Billing — an M-Pesa prompt comes to your phone. If no prompt arrives, pay paybill 4024151 with your account number POS00123 as shown on that page, and it is matched automatically.
Have the M-Pesa code from the customer's message ready. The till can take a code typed by hand, and a payment that settled after the screen stopped waiting is listed for you to attach rather than collected twice.
Use forgot your password — a temporary one is texted to the number on the account. Only the owner's number can reset it, which is why we cannot do it over the phone.
KES 200 a month, one month at a time, no contract. The account is built as soon as you register; one payment opens the till.
Open your shop Read the guide